Shipping Policy

ZAVIO Market ships to consumers in the European Union. This policy forms part of our Terms of Service.

1. Where we ship

We currently deliver to the following EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

We do not currently ship outside the European Union.

2. Shipping cost

Shipping is free on every order. There is no minimum order value. The price you see on the product page is the price you pay, because shipping is already included in it.

3. Taxes and customs duties

All prices displayed on this store include VAT at the rate applicable to your delivery country. Your invoice will show the VAT amount separately.

Because your order ships within the European Union single market, there are no customs duties and no import charges for you to pay on delivery. The price at checkout is the final price.

4. Order processing

Orders are processed on business days (Monday to Friday, excluding public holidays in Poland). Orders placed on a weekend or public holiday are processed on the next business day.

You will receive an order confirmation by email immediately after purchase, and a separate dispatch confirmation with a tracking number once your parcel leaves the warehouse.

5. Delivery time

In line with EU consumer law, we deliver your order without undue delay and in any event no later than 30 days from the day the contract is concluded, unless we have agreed a different period with you.

Estimated delivery times per destination are shown at checkout where available. If we are unable to deliver within the agreed period, you may set an additional reasonable period; if we fail to deliver within that period as well, you are entitled to cancel the contract and receive a full refund.

6. Tracking

Every order is dispatched with tracking. Your dispatch email contains the tracking number and a link to the carrier. Tracking information can take up to 24 hours to become active after dispatch.

7. Split shipments

If you order several items, they may be dispatched in separate parcels arriving on different days. You are never charged extra for a split shipment.

8. Incorrect or incomplete address

Please check your delivery address carefully before completing checkout. If a parcel is returned to us because the address was incorrect or incomplete, or because the parcel was not collected from a pickup point in time, we will contact you to arrange redelivery. We may ask you to cover the cost of a second dispatch.

9. Lost or damaged parcels

The risk of loss or damage passes to you when you (or a third party you designate, other than the carrier) take physical possession of the goods. Until then, the risk is ours.

If your parcel arrives damaged, or tracking shows no movement for an unusually long period, contact us at contact@zaviomarket.com with your order number. Where possible, please keep the packaging and send photos, because that speeds up the claim with the carrier. We will resend or refund the order at no cost to you.

10. Cancelling before dispatch

If you change your mind before your order has been dispatched, email us immediately and we will try to stop the parcel. If it has already left, you can still use your 14-day right of withdrawal. See our Refund & Return Policy.